Refund Policy

This policy covers payments made to Narkoc Inc for tokens and advertising bookings. The Tari app is free for clinicians and theatre teams, so they have nothing to refund. Prices are on the Pricing page.

1. Tokens

• Unused tokens, within 14 days of purchase. We refund them in full.
• Unused tokens, after 14 days. We do not refund them in cash. They stay in your wallet and remain valid for three years from the date of purchase.
• Spent tokens. We do not refund tokens once the review of a submission has started.
• Late review. If we give no decision on a submission within 10 working days, we return the tokens you spent on it.
• Rejected submission. You can revise it and send it again at no extra token cost.

2. Advertising bookings

• Article never approved. If you paid for a booking and the article is not approved, and you choose not to revise it, we refund the booking in full.
• Booking cancelled before it starts. The refund follows the Cancellation Policy.
• Days already live. We do not refund days on which the article was shown.
• Article removed for breaking the content guidelines. We do not refund the booking.

3. If Tari is at fault

If an article is not shown on booked days because of a fault on our side, such as an outage lasting more than 24 hours, you choose one of two remedies: the same number of extra days at no charge, or a refund for the days lost.

4. Payments made in error

We refund a duplicate payment or an incorrect amount in full.

5. How to ask for a refund

• Email admin@gettari.co.za from the email address on your partner account.
• Give the invoice number and the reason.
• We reply within 3 working days.

6. How refunds are paid

We pay an approved refund to the payment method you used, within 10 working days. We refund the full amount you paid for the refunded item, including VAT, and send you a credit note.

7. Your rights

Nothing in this policy limits the rights you have under South African law, including the Consumer Protection Act and the Electronic Communications and Transactions Act where they apply to you.

8. Contact