Terms of Use

These terms are an agreement between you and Narkoc Inc (South Africa, company registration 2020/466657/21), which operates Tari ("we", "us"). They cover the Tari apps and the website at gettari.co.za. By creating an account, or by continuing to use Tari after we publish a new version of these terms, you agree to them. If you do not agree, do not use Tari.

We record which version of these terms you accepted and when.

1. What Tari is, and is not

Tari is a documentation assistant for theatre teams. It helps you keep a theatre list, coordinate with colleagues, and write anaesthetic records, operative notes and claims.

• You are the author of your records. AI in Tari drafts, extracts, transcribes and suggests. You review, edit and confirm every entry before it is filed. Nothing is filed without your confirmation.
• Tari gives no medical advice. It does not diagnose, recommend treatment or calculate doses, and it is not a substitute for your professional judgement.
• Verify AI output. Extracted values, transcribed dictation and generated text can be wrong. Check each entry against the source before relying on it.
• Verify billing. Suggested billing and diagnosis codes come from published references and remain suggestions. You are responsible for the accuracy of any claim you submit.
• Keep your own records. You remain responsible for your professional, HPCSA and practice obligations, including keeping originals where the law requires them.

2. Who may use Tari

Tari is for registered healthcare professionals and the theatre-team members who work with them: anaesthetists, surgeons, assistants, theatre staff, practice managers, billing companies and sales representatives, each with the access their role allows. You must be 18 or older, give accurate registration details, and keep them current. You may not create an account for someone else.

3. Your account and your devices

• You are responsible for everything done through your account. Keep your password private, and turn on the app lock and two-step sign-in in Settings → Security.
• Your encryption keys are yours. Theatre lists, chats and your records are encrypted with keys that exist only on your devices. We keep a locked backup that only your passkey or your recovery code can open; we cannot open it. If you lose every signed-in device and every backup, we cannot recover your data. Set up a passkey or recovery code and keep it safe.
• Tell us at hello@gettari.co.za if you think your account has been used without your permission.

4. Patient information: your role and ours

• You must be entitled to use the information. You may capture patient information in Tari only where you, your practice or the organisation you work for is entitled to process that information.
• Responsibility for patient information. The person or organisation that determines why and how patient information is processed is the responsible party under the Protection of Personal Information Act (POPIA). Depending on how you use Tari, this may be you, your practice, your employer or another healthcare organisation.
• We process patient information on your behalf. To the extent that Narkoc Inc processes patient information on behalf of the responsible party in providing Tari, we act as an operator under POPIA. We process that information only to provide Tari and the features you choose to use, and not for our own unrelated purposes. We do not sell patient information, use it for advertising, or use it to train AI models.
• Patient notices. You or the relevant responsible party remain responsible for providing patients with any notices about the processing of their information that are required by applicable law.
• Sharing. You must use Tari's sharing features only with people who are entitled to receive the information you share.

5. How we process information for you

• Where your records live. Anaesthetic records, operative notes and scanned documents are stored on your device and in the records folder you choose. We do not keep those records on our servers. Theatre lists and chats are end-to-end encrypted; our servers hold only encrypted data that we cannot read.
• AI-assisted features. Some Tari features use AI to transcribe, extract, standardise, draft or tidy information. Some processing takes place in South Africa and some features use service providers outside South Africa. We use technical and contractual safeguards designed to limit access to patient information and protect information processed by these services.
• External service providers. Service providers that process information for Tari are required to process it only for the relevant service, protect it appropriately, and not use it to train their models. Current providers, their purposes, processing locations and relevant data-protection arrangements are listed at gettari.co.za/subprocessors. We will update the provider list before a new provider goes live. If you do not wish to use a feature that relies on a particular service provider, you may stop using that feature. Where the relevant processing is necessary for Tari to operate, you may choose to close your account.
• Dictation. Depending on your device and the feature you use, speech may be transcribed on your device or by a speech-to-text service provider. Where an external provider is used, the processing location and applicable safeguards are described at gettari.co.za/subprocessors.
• Processing outside South Africa. Where personal information is processed outside South Africa, we use safeguards intended to meet the requirements of POPIA for transfers of personal information outside the Republic.
• Cloud services. Tari uses cloud service providers for services such as sign-in, encrypted synchronisation and notifications. Some of this infrastructure may be located outside South Africa. Clinical content stored or transmitted through services that support end-to-end encryption remains additionally protected by that encryption. Current infrastructure providers and processing locations are described at gettari.co.za/subprocessors.
• Security. We use appropriate technical and organisational measures to protect information against loss, unauthorised access, interference, alteration or disclosure. Our security measures are described further in our Privacy Policy and Information Security Policy. If we have reasonable grounds to believe that patient information we process on behalf of a responsible party has been accessed or acquired by an unauthorised person, we will notify the responsible party as required by POPIA.
• When you delete your account we delete the information stored under it in accordance with our Privacy Policy and the process described at gettari.co.za/delete-account. Files stored in your own records folder remain under your control and are not deleted by Tari.

6. Sharing, lists and teams

• Sharing is always your action. When you share a theatre list, a case, a photo or a document, you are choosing each recipient. Choose only people entitled to see that information.
• The list owner is responsible for the list. Whoever creates a list decides who is on it, what role they have, and when they leave. A member who leaves loses access to future changes; what they already received stays on their device under their own responsibility.
• Each member is responsible for what they see. Anyone who receives patient information through Tari must treat it as they would a paper record: no copying, forwarding or retaining beyond their role.
• Roles limit access. Tari limits the information available to each user according to their role. You must not use Tari's features to bypass those access controls or share patient information through Tari with someone who is not entitled to receive it. This does not prevent you from sharing information outside Tari where you are otherwise legally entitled to do so.
• Chats are end-to-end encrypted. Messages you send stay in the chat history, including after you leave or delete your account.

7. Acceptable use

Do not: try to access other people's data or get around encryption or access controls; reverse engineer, scrape or resell Tari; use Tari for anything unlawful, misleading or harmful, including submitting a claim you know to be inaccurate; or put patient details into places not designed for them, such as support emails or the help assistant.

8. Fees

Tari is free at the moment. If we introduce paid features we will publish the price, and nothing you already use will start charging without your agreement.

9. Availability and changes

Tari is under active development. Features may change, and the service may be unavailable at times. Capturing records works offline; AI, sync and sharing need a connection. We may change these terms; when we do, the app will show the new version and ask you to accept it before you continue. Material changes take effect no sooner than 14 days after we publish them, unless the law requires otherwise.

10. Suspension and ending your account

We may suspend or close an account that breaks these terms, puts other users' data at risk, or has not been used for 24 months after warning you by email. You may close your account at any time in the app. Sections 1, 4, 6, 11 and 12 continue to apply after your account ends.

11. Intellectual property

Tari, its design, code and branding belong to Narkoc Inc. The content you capture is yours; you give us only the limited rights needed to store, encrypt, process and sync it on your instruction. Feedback you send us may be used to improve Tari without payment.

12. Disclaimers and liability

Tari is provided "as is", without warranties of any kind, to the extent the law permits. To the maximum extent the law permits, Narkoc Inc is not liable for indirect or consequential loss, or for loss arising from reliance on unverified AI output, from claims submitted to funders, from a recipient you chose, from loss of your encryption keys, or from your breach of these terms. Nothing in these terms limits liability that cannot lawfully be limited, including for our own gross negligence or wilful misconduct.

13. Governing law

These terms are governed by the laws of the Republic of South Africa, and disputes fall under the jurisdiction of its courts.

14. Contact

Narkoc Inc, South Africa. Questions about these terms: hello@gettari.co.za. Privacy questions and requests: the Information Officer, at hello@gettari.co.za. Our Privacy Policy, our PAIA manual and our provider list are at gettari.co.za/subprocessors.